When I plan to use my magic Jack i buy a numerical error code. What does it mean?

Magic Jack plus Troubleshooting will provide a mistake code if a drag has been encountered. An inventory of possible error codes include, but aren’t limited to, the following:
( Error 1    Error 2    Error 3    Error 4    Error 20    Error 23     Error 30    Error 32     Error 401    Error 403    Error 404    Error 410    Error 501
Error 1200   Error 3001   Error 3002   Error 3004    Error 4998    Error 2-3 )
If you receive a mistake code, the subsequent steps are often wont to troubleshoot.

Restart the Device:-

If you’re magic Jack machine is plugged into a system only:-

  • Unplug the magic Jack from the USB port on your system.
  • Restart your computer.
  • Plug the magic Jack back to the PC and re-open the magic Jack Dial-Pad.
If you’re magic Jack machine is plugged into a modem/router.
  • Unplug the magic Jack from the modem/router coaxial cable , telephone and wall socket and unplug your telephone from the wall socket (if cordless).
  • Unplug your modem/router from the wall socket for about 1 minute then plug it back in.
  • Plug your modem/router back in & wait almost 2-3 minutes before plugging anything back in.
  • Plug your magic Jack device back to the modem/router, telephone

Change Ports:-

If you’re Magic Jack plus Troubleshooting is plugged into your computer, switch the device to a special USB port. If your device is plugged into a router, switch the coaxial cable to a special Ethernet port on the router.

Test Your Network Connection:-

Errors are often caused by low internet speeds or unstable network connections. We recommend employing a broadband-equivalent (or better) reference to a minimum upload speed of 128 KB/s.
You can check your internet connection speed at speed test.

Change Cables:-

If restarting your device didn’t resolve the difficulty, and you’ve got confirmed you’ve got a stable internet connection that meets minimum speed requirements, we recommend you replace the cables related to your configuration:
  • Ethernet cable
  • Phone cable
  • Power adapter (if available)

Update Device Firmware:-

If all previous troubleshooting steps have failed, the device should be upgraded to the newest firmware. Click here for further information.
Contact Your Internet Service Provider:-
If you continue to receive a mistake even after the above steps are completed, please contact your Internet Service Provider and request assistance with the following:
  • Opening ports 5060 through 5070 on your router/modem
  • Lowering the interior firewall on your router/modem
If you continue to experience issues, please contact our Customer Care team (+1-855-892-0514 )  for further assistance.

Location: Sartenejas, Caracas, Miranda, Venezuela

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